Stay informed. Make secure payment choices. Help prevent fraud when using instant payments or cards.
Use TAP whenever you receive an unusual payment request or approval prompt.
Whether you send money with Aani or pay with Jaywan, check who you are paying, the amount and any approval request. If something looks wrong or unexpected, stop and verify before proceeding.
Before you pay or approve, take a moment to check who you are paying, the amount, and why the payment is being requested.
Select the situation that best matches what happened. Only the selected guidance is shown, so you do not need to scroll through every scenario.
Tell your bank, issuer, acquirer or financial institution exactly what happened so the matter can be assessed through the appropriate fraud, scam or dispute process.
This may be an unauthorised transaction or suspected fraud. Contact your bank, issuer or financial institution promptly.
Explain that you were manipulated into making the payment so the case can be assessed correctly.
This may be a merchant or transaction dispute, such as duplicate processing, goods or services not received, an incorrect amount or a refund not received.
Raise the complaint with your Licensed Financial Institution first. If it remains unresolved, check the current eligibility requirements on Sanadak's official website.